EventBoxed terms of service

Quotes, orders, and payment

• Website descriptions do not create a booking. Your order enters logistics review only after successful payment.
• The live quote returned by the EventBoxed ordering service is authoritative for the selections and delivery details submitted at that time.
• Taxes are calculated using the event location and checkout information. Stripe processes payment and may send a separate receipt.
• Orders that do not satisfy notice, venue, delivery, or safety requirements may be blocked or directed to manual review.

Venue rules

EventBoxed delivery assumes the venue, building, or event host allows outside food and beverage delivery. The client is responsible for confirming venue policy before checkout.

If approval depends on a manager, vendor list, insurance certificate, or catering restriction, use manual review instead of online checkout.

Food, beverage, and allergen limitations

• Food and beverages may be prepared, packaged, transported, or handled by third-party commercial suppliers.
• EventBoxed cannot guarantee allergen-free ingredients, preparation spaces, packaging, vehicles, or delivery handling.
• Cold food selections require venue refrigeration or safe cold storage after delivery.
• Alcohol is not available through EventBoxed online checkout.
• EventBoxed food and beverage add-ons come from approved commercial suppliers, not home preparation.

Supplier sourcing, substitutions, and availability

EventBoxed items are sourced from EventBoxed-approved commercial suppliers based on guest count, delivery timing, location, and availability. EventBoxed may substitute equivalent or better items when a selected supplier item is unavailable, unsuitable for transport, or impractical for the confirmed event logistics.

Cancellation, timing, and logistics review

• Online checkout is limited to orders that meet the displayed notice window and confirmation requirements.
• Urgent orders, uncertain venue approval, public events, and special logistics may require manual review before payment or fulfillment.
• Supplier substitutions, delivery timing adjustments, or logistics follow-up may be needed after payment if venue access, supplier availability, or staffing requirements change.
• Cancellations and major order changes are subject to supplier commitments, purchased goods, staffing, delivery planning, and the event date.

Onsite coffee requirements

Onsite coffee service requires venue approval for brewing equipment, safe power access, potable water or approved bottled water, and practical delivery access for equipment and staff. If any requirement is uncertain, request manual review.

Client responsibilities

You are responsible for accurate event, venue, access, contact, guest-count, refrigeration, and dietary information; for obtaining venue permission and any permits or insurance required of the host; and for following delivered setup and food-safety instructions.

Liability and service changes

To the extent permitted by law, ProVia Inc. is not responsible for indirect or consequential loss, venue refusal, third-party supplier acts outside reasonable control, or inaccurate information supplied by the client. Nothing in these terms limits rights that cannot legally be excluded.

Contact

Questions about these terms can be sent to [email protected]. See our privacy policy for data practices.